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GLOBAL M2M SIM NEWS

All the latest news from around the world

How to save Four man days per month managing your SIMs…

If you or your business manage a large quantity of SIM cards, you may be wasting a lot of time, energy and money managing them.  Endless toping up and checking SIM statuses can be a huge distraction from your core business.

One of our clients, Ireland based Munster GPS, operates a GPS tracking business and was spending a significant amount of time managing the SIM cards in their customers trackers.  Munster GPS used PrePaid pay as you go SIM cards in the trackers, but as their business rapidly grew, managing the SIMs became a headache.

With approximately one thousand SIMs, Munster’s staff were continually activating SIM cards, adding credit, checking expiry dates and usage levels.

On occasions, trackers were being returned to be reconfigured once a SIM had expired. This was a major inconvenience to the client and Munster.

As business continued to grow, it all became a bit too much work.  That is until we stepped in and helped Munster GPS streamline operations so that they could focus on their core business.

From Pay As You Go to Pay Monthly

So, how did we help?  In short, we switched from PAYG SIMs to pay monthly and streamlined the whole process

Munsters original set up used PAYG SIMs.  PAYG SIMs are time consuming to manage and top up.  So, our first priority was to reduce the need to manage the SIMs to an absolute minimum, or better still, remove it completely.

This involved switching to a post pay model and configuring SIMs to automatically activate when first used.  We also removed any automatic deactivation or expiry conditions for all SIM cards.

We then looked at the typical usage and annual costs and spread them across a 12 month period.

What were the results?

  • Munster GPS saved 4 days per month
  • Huge reduction in data costs
  • Big improvement in SIM management productivity
  • Improved cash flow
  • Spend more time focused on their core business

The result was that Munster GPS saved a massive Four man days per month and an reduction in data costs in addition to regaining Four man days per month and giving their customers a far better experience.

The removal of all management tasks and worries, resulted in Munster GPS being able to focus on their customers needs and the launch of their UK arm of the business and growing their business with a more scalable system.

If you or your business is spending unacceptable amounts of time and energy managing your SIM cards, please get in touch and see who we can help you.

Simplify your SIM management to focus on your core business

Data roaming services in Bali province are temporarily being suspended by the local networks.  Service update copied below.

Roaming service message

Services affected: Mobile Access

What’s the incident? Networks in Indonesia will suspend all data roaming services in the Bali Province from 06:00 on 25/03/2020 until 06:00 on 26/03/2020 (GMT+8)

Started on: 25 Mar 2020 06:00

Next update: 26/03/2020

How does this impact the customer? This will impact all roaming customers, including BAU and GS

Created on 20 Mar 2020 04:42
Voice and SMS services will continue as normal and data will be available only at points of national interest, like hospitals, police and military installations.

Bali – Data roaming suspended

Hi

I am sure that you have a lot of things on you mind at the moment with the outbreak of the Coronavirus (Covid-19).

I felt that I should write to you to hopefully give you one less thing to worry about and to give some reassurance in these challenging times.

Being an online technology based business, all of our staff are already set up for remote working. This ensures that our order fulfilment, online systems, mobile networks and support services are functioning normally.

If you have any support issues or questions, please do not hesitate to contact us via our support site at www.globalm2msim.com using the Blue help button.

I know there is a lot of inaccurate information about the virus online and on social media. This can cause concern, spread confusion and anxiety. I have asked all of our staff to only refer to the UK NHS and UK Government websites for accurate and upto date information.

One of my favorite statements is that “You may not be able to control events but you can control how you react.”
If you are having to self isolate, or anxious, maybe some of these tips from our staff can help you.
This could be an opportunity to:
Learn something new.
Work differently.
Change your reality.
Change your routines.
Ask yourself what you can do for the greater good.
Revisit your how you view things.
Change your habits.
Be positive.
Help others.
Be strong.
Care for yourself.
Reflect on your priorities.
Make changes on how you live and go about your day to day activities.
Get in touch with neighbours and friends.
Reflect on what you focus on. Is it the negatives or positives?
This may be the biggest opportunity of your life time to make positives changes and reflect on what’s important.

Thank you for taking the time to read this message and I wish you well in these challenging times.

Regards

Ed Neal
Managing Director
Geodesa Ltd.

Services, operations and support unaffected by Covid 19

How fitting a boat tracker could prevent theft, people trafficking, stranding and even death.

Over the last Three months at least Two yachts have been used to traffic desperate people to Italy.  Tragically in one case around 12 people died.  In another the yacht was smashed to pieces on the rocks and a “total loss”.

Whilst the average boat owner can’t prevent the determined traffickers, a simple cost effective device could protect property and save lives.

In recent months there has been an increase in boats, typically yachts, stolen from, or close to Lefkas (Lefkada), an Island in the Ionian sea.  Lefkas lies about 45 miles south of Corfu and a few miles north of Cephalonia.  It is a hugely popular region for holidays and yacht charter.  There are literally thousands of boats, both private and charter in the area.

Crucially, the heel of Italy and main land Europe lies approximately 65 miles due West of Corfu and about 120 miles North West of Lefkas.  These short distances can easily be covered in relatively short times of between 12 and 24 hours.

During the summer months the harbours are full of holiday makers, charter boats and privately owned vessels enjoying the idyllic sailing grounds.

At the end of the season around mid October, many boats are hauled out of the water or laid up waiting on the start of the next season in April.

Its during the off season period that boat thefts seem to have risen, particularly 2019 to 2020.

 

12 people die off Paxos
Greek coastguard vessel at the port of Preveza, northwestern Greece, Saturday, Jan. 11, 2020. Greece’s coast guard say 12 migrants have been found dead in the Ionian Sea and 21 others have been rescued after their boat took in water and sank. (Andriana Soldatou/mypreveza.gr via AP)

 

Whats happening?

The general sequence of events is that a yacht is taken without the owners knowledge.  Typically the boat stolen is a yacht about 15 meters (50 feet) long.  A boat of this size can hold around 50 people, albeit very crowded and overloaded.  Then at a discrete location, probably a deserted beach or anchorage, the traffickers embark the desperate immigrants or refugees.

Around twenty four to thirty six hours later, the news, internet chat groups and Facebook pages are full of posts and comments about another boat being stolen and displaced people arriving in Italy.

If the refugees are lucky, they may make it to Italy, if not, they will perish at sea as did 12 or 15 did in early January 2020 south of Paxos and Corfu, despite a major rescue operation.

It is not unusual for the boat owner to be oblivious that their pride and joy and probably their second largest asset has been stolen and used for illegal purposes.

With current technology I ask how can this be?  How can a boat owner not know where his or her vessel is 24/7/365?  How can they not know if it is moved without their permission or knowledge?

Greece Italy Inonian
The Ionian Sea, Greece and Italy. Showing the region of boat thefts and trafficking.

A duty to protect vessels and lives.

Having spent much of my working life at sea in one form or another I know and understand the need and obligation to protect life and property at sea.  I own a boat and am a commercially endorsed Yachtmaster.  It upsets and frustrates me that boat owners appear to be doing little and in enough numbers to prevent boat theft and lives being lost at sea.

What can boat owners do?

There are numerous ways a boat owner can try to prevent their boat being stolen, and if it does get stolen, know about it immediately and alert the authorities.  There is no “silver bullet”, but I believe every boat owner has an obligation to at least try to prevent misuse of their vessel and prevent the loss of life.

Fit a GPS tracker.

In its basic form, a GPS tracker will tell you where the boat is.  Prices range from very cheap to “you have to be joking!”  In their simplest form, boat trackers are easy and quick to fit, often only requiring two wires to be connected to the batteries.

Personally I think if you are going “cheap”, expect what you pay for.  I’ve seen trackers for about £15 on ebay.  From an “experts point of view” don’t waste your money.  I wont waste too much of my time justifying why not to buy one.  The marine environment is harsh.  I have seen many tracker types and most that are not marinized, or of suitable quality to survive more than a season or two. Expect them to fail.  You have been warned.

Mid range trackers cost between about £120 and £250.  There are a number of boat trackers on the market in this price range.  They are typically made to a standard that will last years on a boat.  They have functions that will provide data and information such as location, course and speed.  A map of the boats location can be seen online or via an app that comes with the tracker.  Some boat trackers will alert you when the ignition is switched on or the boat starts to move or leaves a predefined location or area using a technique called Geofencing.

Higher cost boat trackers typically include boat monitoring systems.  These might be hardwired, or use Bluetooth to connect the remote sensors for things like turning heating on and off remotely, door sensors, CCTV cameras, bilge pumps and audible alarms.  The list of what you can potentially do remotely is endless once connected to the internet!

Everyone has their budget but when choosing, bare in mind what is a necessity and whats a “nice to have”.  In the context of this article, keep things relatively simple and buy a boat tracker that allows you to know when the ignition is switched on or the boat moves.  Seeing the boats location on a map is also a huge benefit.  Receiving and alert if the companion way hatch is opened might also be useful.

 

Boat tracker and Monitor
Boat tracker and Monitor

Which SIM card for the tracker?

One important factor is the SIM card used in the tracker.  The tracker will need to connect to the mobile phone network so that it can send its alerts and location to you.  To maximise coverage and reduce the risk of connectivity issues I recommend a roaming  multi network SIM.

Some people use a Pay As You Go SIM from a Single network.  But consider this…If the SIM runs out of credit at the critical moment, you won’t get notified of the theft. Likewise if the single network does not have coverage or has a local “blackspot” where there is no mobile signal.  Also, some network will deactivate SIMs if they are not used; some countries do this if a SIM is not used for as little as three months.  Our Data Bundle SIMs are ideal for trackers of all types, including Boat Trackers.

Some countries such as Turkey do not allow “permanent roaming” and will block a SIM from connection if it has been in country and on local networks for an aggregated 90 days in any 180 days.  In this instance you would need to use a local SIM.

I’d recommend a multi network roaming data SIM.  These SIM cards roam on multiple networks rather than being fixed to just one network.  This maximises coverage and reduces the risk and consequences of network outages or black spots.

Ignorance is not an excuse. 

Any seafarer or boat owner worth their salt will understand the importance of up to date information.  Be it navigation hazards, weather, local regulations, equipment or techniques.  There is a plethora of online resources.  This includes various Facebook and chat groups. Although informal and unregulated, they are invaluable for knowing what’s going on at a local level and for general “gossip”.  In the Ionian there are a number of such groups.

These groups mention trafficking “gangs” or criminals operating in the area moving people illegally and are one of the first places a report is posted when a boat is stolen or used illegally.

Think of the potential emotional impact it might have on you as boat owner, knowing that you could possibly have helped prevent criminal use of your boat.

You might argue that you cant stop them. 

I agree, you will not stop a determined criminal but you can make it inconvenient or difficult.  Don’t leave your boat unlocked, particularly when laid up in a quiet harbour, anchorage, town quay or pontoon.

You might just say I can’t be bothered as the risk is so small.

Wake up ship mate!  It’s happening  outside your cockpit.  Its real, don’t kid yourself.

You may think using a Boat tracker is expensive.

You might think that a boat tracker is too expensive to buy and operate.  See my comments above.  You protect your house, your car your kids and granny.  You invest in nice cushions for the cockpit, shiny stainless steel fittings, fancy widgets, new ropes, and bottles of your favorite tipple. So why would you not protect your boat from theft and misuse?

You might say a boat tracker is too difficult to fit.

Most mid range trackers only require a power supply.  That’s two wires.  Most boat owners have the knowledge to connect two wires.  If you would prefer to use the services of a boat electrician, ask your local boat yard, chandler or marina.

You might say I never knew such devices existed. 

Come on!  You can track your car, you can track your pets, you can track your elderly parents suffering from dementia.  So why on earth do you think you can’t track your boat?!

You might think your insurance company will pay out.

Even if you are insured, you might be under insured for a total loss.  But what about the time and effort to source and buy a replacement pride and joy? Its entirely plausible that you would miss a full season trying to pick up the pieces, sort the “mess out” and get back to “normal”.

It is your Duty!

You have a duty to prevent these despicable criminals from taking your boat.  They risk innocent lives. They have caused death and misery.

Ask you self is it worth it?  Could you live with your conscience if your boat was stolen and used for illegal trafficking.  What if lives were lost?

At least fitting a tracker gives you a fighting chance of knowing where your boat is, and alerting you to any misuse immediately.  It might even prevent lives being lost.

The old adage Prevention is better than cure rings true.  Do what you can to protect your boat and fit some sort of tracking device before its too late.

 

Reference links.

The National Herald report.  21 people saved off Greece

12 dead, 21 saved from stolen boat off Western Greece

Boat Tracker www.boat-trackers.com

Could fitting a boat tracker prevent theft, people trafficking, stranding and even death.

Some GPS receivers may malfunction on or after 6 April 2019 due to the GPS rollover.

The Global Positioning System provides accurate timing information to many systems. These include not only your mobile phone and car, but systems such as the national grid, communications, Banking systems, financial markets, emergency services, and industrial control systems and services.

It also includes the ability to transmit the correct date and time to a GPS receiver by sending the current week and the current number of seconds that we are into that week. This allows the receiver to convert the date and time into the day, month, and year. However, the field that contains the week number has a limited range. It can send to from week number 0 – 1023, or 1024 total weeks.

GPS week zero started January 6, 1980. The 1024 weeks counter ran out and rolled over in August 1999. It then reset to zero, and it has been counting up since. However, on 6th April 2019 the count will reach week 1023 and rollover to zero again.

The wrong place at the wrong time

Most modern GPS receivers shouldn’t be affected by the rollover. However, old GPS receivers that have not had their firmware updated may interpret this rollover as the date going back to January 6, 1980, or possibly some other incorrect date. Is this the opportunity to go ‘Back to the Future’?!

Not only will the GPS receiver start reporting the incorrect date, it may also give incorrect location data. This is because accurate timing is critical to gaining precise location data (an error of only a nanosecond in GPS time can equate to 0.3m of position error). As a result, an incorrect interpretation of this rollover can have big consequences with positional accuracy.

Update or go ‘Back to the Future’

The GPS devices and timing systems on sale at the moment should not be affected. However, older GPS based systems may require a firmware upgrade…unless you want to whizz back to the 1980’s, for DeLorean cars, hover boards and some great fashion!

GPS ROLLOVER WEEK IS COMING. WILL YOUR GPS FAIL AND GO BACK TO THE FUTURE ON 6TH APRIL 2019?

A recent outage on the O2 network affected millions of its customers across the UK. Some, like me, had the minor inconvenience of not being connected.  However, some businesses and individuals were significantly impacted.

What surprised me most was the number of people and business that were 100%reliant on being connected yet had built their business around a system that had a single point of failure.  Any process that could be critical in some way should be designed with some form of back up or fail over system, including internet connectivity.

We have all become so used to being connected to the internet and taking it for granted.  Therefore, when it fails, we panic and look for someone to blame, but perhaps we should only blame ourselves.

Back Ups are a Necessity

I come from era and previous career, where communications were sporadic at best, or extremely expensive. When we had comms we normally had a back-up radio or a redundant, be it a land line or sat phone. Advanced and modern systems do fail, so back ups are still a necessity.

Some of the examples I heard of being impacted during the outage were medical and critical health monitoring services. Surely any self-respecting service provider would offer a back-up system by default.  As a customer, one should expect, if not demand a built in back up or fail over system in the event of a failure.

Whilst our systems were not completely unaffected by the outage, most of our customers suffered no impact at all. We did see some outage in Africa,which was caused by a massive increase in signalling on our network providers systems. This was due to millions of devices on O2 repeatedly trying to connect or start data sessions unsuccessfully and overloading some systems.

Why Choose M2M SIM?

Our customers were able to stay connected by manually selecting a different network, or their devices switched to a different network automatically leaving them oblivious to the problem.

Connectivity was maintained down to our SIMs being able to use multiple networks. From feedback by our clients, we estimate that around 70% of our customers were not affected at all. 20% had intermittent problems, whilst 10%were not able to use their service at all.  This 10% may have been able to stay connected had they manually changed network.  Or perhaps they simply weren’t critically bothered!

So how could you take some basic steps to prevent your business or Facebook and Twitter usage coming to a grinding to a halt in the event of a single network failure?

If you run a delivery business that uses a phone to dispatch orders, or have a taxi company that receives bookings via an app, why not use a dual SIM phone?  Have a contract SIM as the primary SIM for day to day use, but a Pay As You Go SIM using a different network for back up.  Simple and very cost effective.  Better still, use a Pay As You Go multi network SIM such as our M2M SIM as the back-up.  Alternatively, carrying a second phone using a different network could be the solution.  Again,think about a Pay As you Go deal with little or no monthly commitment.

Everyone is looking for the cheapest deal, but this may become costly in the event of a failure.  At Global M2M SIM we have the occasional enquiries asking for free data. I think this perhaps shows people up for how much they actually value the service they are providing to their customers.  Don’t let price be a too greater influence on the direct and consequential costs of an outage.

Finally, when choosing a provider or system, consider the cost of a complete failure versus the cost and inconvenience of not being connected.  The price of a back-up system or multi network SIM may far outweigh the direct and consequential costs of not being connected at all.  If you don’t have a back up system in place for when, not if, things fail, ask yourself why and if you can afford the inconvenience of being offline.

Ed Neal, Managing Director

How to mitigate and protect against Network failures like the O2 outage

We Listened

In February 2018 Geodesa Limited carried out a customer insight survey about their GlobalM2Msim and GeoSIM Global SIM cards.  The aim of the We Listened survey was to try and establish how customers used their existing SIM cards, where they used them and what features and management tools they needed so that they could operate their applications, devices and SIMs in an effective and efficient manner.

Our customers consist of end users, resellers and distributors so we expected a variety of uses and requirements.  Our expectations were certainly met!

The most frequently requested SIM management functions were the ability to:

  • Transfer credit between SIM cards
  • Disable SIM card and re-enable
  • Check if a SIM is on a network

After the analysis of the responses we tasked ourselves with implementing some of the most requested features.

Transferring credit between SIMs

A number of our clients have more than one SIM card.  On occasions, they have a credit balance on one SIM and want to move it another of their SIMs.  Typically this is due to the SIM being lost but can also be due to the SIM no longer being required or it has been deactivated (see below).

Moving credit between SIMs allows the client to efficiently manage their balances and minimise dead credit which occurs when a SIM is no longer usable due to loss or end of use life.

As a result of the ‘We Listened’ survey, we created a simple “Move credit” option is available on each SIM and accessed through the management portal.  The client enters the amount of credit they want to move and choose the SIM they want to move it to.  An immediate transfer takes place but can be reversed if need be.

Disabling and enabling SIM cards

Clients reported numerous reasons that they would want to disable their SIM.  These included loss or theft of SIM, preserving credit when not in use and effectively disabling the M2M devices, such as a tracker or alarm, when the device is not in use.

The Global SIM management portal allows immediate disabling and re-enabling of the SIM card.  This can be done any number of times and is immediate. SIMs can be disabled and the credit moved from it to another SIM if required.

Checking if a SIM is on a network

Our Global M2M SIMs are typically used in devices without a screen or in remote locations where access is impractical or not possible.

On occasions the user needs to know if the device is operating normally or do some basic fault finding.  One of the first checks to perform is if the SIM or account has credit!  If there is no credit, no data will flow.  The second check is to see if the SIM is on a network.

At the click of a button in the management portal, the network and SIM is interrogated and depending on the response, the user is told the network status of their SIM.  This helps cut down on fault finding and reassures that the device is operating as expected.

We Listened

At Geodesa we pride ourselves in asking, understanding and responding to your needs.  Fundamentally, we listen…if we can implement it, we do that too!

Whilst we have not yet implemented all the features requested, we are working our way through the list.  Some will come online soon, other may take a while longer as they are more complex or of limited use to many users.

We Listened and will continue to listen.

We welcome your feedback so please get in touch

Ed Neal

Managing Director

Global M2M SIM card

Global M2M SIM cards

We Listened Survey Prompts New Global SIM Features